Reservations:

The client can book using different channels, such as our website or associated platforms. 

However, the reservation will not be accepted until you have our personalized confirmation and have paid 30% of the total reservation.

To do this, once booked through the advertised channels, you will receive by email, or telephone, our confirmation of the reservation with the total of your order and the details for the deposit into account of the required advance.

Tourist fees is a cost outside your reservation with us, so it is not reflected in the web viewer. The cost will depend on the adults staying and the days. This cost is € 1,00 per adult per day, in a maximum of seven days. In the confirmation of your reservation we will calculate the total and final cost of your stay, with all expenses included.

It is mandatory to take into account that all tourist accommodation must have a customer register, for this, a document, ID or passport will be required to access the corresponding registry.

Deposits:

There is a deposit of € 300 to be paid on the day of arrival. This is for possible damages caused by the user and which we return on the day of your departure after our visit.​

Payment Methods:

YOLA APARTAMENTS offers its customers the possiibility to choose between several different forms of payment.

Transfer Bank

You can make an income or bank transfer from your own bank to the account that our company has open in the Banco de Bilbao Vizcaya.

Beneficiary  : ALOY PLANAS GESTIO S.L.

For transfers from outside Spain

BBVA BANK: ES21 0182 2968 5402 0170 3237   SWIFT(BIC): BBVAESMMXXX

Note: Bank expenses are paid by the client , if the chooses the payment by Bank Transfer.

Credit Card

If you choose this form of payment , you will enter the secure web site of our financial institution ,where you will be asked for yous card number and the expiration date.

For your peace of mind , your personal data and your card travel encrypted thanks to the SSL secure server.

The data on your credit card are not registered in any database but go directly to the POS (Point of Sale) of the bank.

Also , at no time ALOY PLANAS GESTIO S.L.  (Yola Apartaments) receives the data of your credit card, only the confirmation of your payment.

PAYPAL SYSTEM

For its security and speed , this world-known system is one of the must used today in the worl

In case of cancellation:

If you need to cancel your rental and it is within 30 days of the scheduled date of arrival you will be refunded your full deposit.

It will have no cost to you.

If the cancellation period is less than ten days and more than one week after your arrival, 50% of your reservation advance will be refunded.

If it is less than a week there will be no refund.

Refunds apply will be refunded by the same method as the payment was made.

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Information of interest:

The number of people can not exceed the maximum capacity of the accommodation.

 We remind you that in the Apartments, people outside the Reserve can NOT acces without prior notice.

It is important that the rest of our customers be respected, therefore we request that from 00: 30h, the environment, tone and volume is appropriate.

Pets are not allowed without consulting with management.

The client and his companions are responsible for the accommodations equipment.

As for the final cleaning, they must leave the apartment free of garbage and tidied up. No need to wash the bedding, or towels.  The cleaning of the apartment is not included in the price of the reservation.

The management will be allowed to cancel the stay, or not return the deposit, if these rules are not fulfilled.